AllyCare Premium Support Services
AllyCare is a comprehensive support and maintenance service for NetAlly’s network tools and AirMagnet® software that offers significant value over the standard (90-day warranty). This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:
Software & Firmware Updates
Change is a constant, and whether it’s new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features and enhancement software and firmware updates.
Repairs & Replacements
AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. NOTE: Repairs require prior qualification troubleshooting by our Customer Experience and Solutions Center.
AllyCare-Enabled Product Features
Members with active AllyCare support will enjoy the additional benefits of Link-Live enabled features, giving your NetAlly products enhanced testing and analysis capabilities. See the detailed table below.
Customer Experience & Solutions Center
When it comes to dealing with customer issues, AllyCare is here for you. Our mission is to ensure you have the most successful after-purchase experience. With priority access to our world-class technical experts, you can conveniently submit your case online, then easily track support calls – from problem to resolution.
Interested in AllyCare Premium Support?
Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.
CONTACT SALESCONTACT RENEWALSAllyCare membership may not be available in all countries. Please confirm with a NetAlly Reseller or Distributor before purchasing.
AllyCare-Enabled Features
AllyCare-Enabled Product Features*
NetAlly Products
With AllyCare
Without AllyCare
AllyCare-Enabled Product Feature*
Full Heatmap Filters in Link-Live
Includes: APs, Authorization Class, Band, BSSIDs, Channels, Channel Width, Min Basic Rates, Security, and Type.
Why this is important:
Without detailed filtering, engineers waste time sorting through irrelevant data. This delays problem isolation and increases the risk of overlooking security or performance issues.
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
EtherScope nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Full Survey Heatmaps in Link-Live
Includes: Noise, SNR, Adjacent Channel Interference, Co-Channel Interference, AP Coverage, Min Basic Rate, Beacon Overhead, Max TX/Rx rates, Max Tx/Rx MCS.
Why this is important:
Without advanced heatmaps like SNR, interference, and data rates, engineers miss critical insights. The result: undiagnosed Wi-Fi issues, slower troubleshooting, and poor user experience.
Net Ally Products
AirCheck® G3
CyberScope®
CyberScope® Air
EtherScope® nXG
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Cloud-Based Remote Control
Simple and secure remote-control that allows you to connect from Link-Live directly to your network-connected AllyCare-enabled product features (requires internet access).
Why this is important:
No remote access means no offsite troubleshooting. That leads to delayed response times, more truck rolls and site visits, and reduced support efficiency for remote sites.
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope® XRF
EtherScope nXG
LinkRunner® AT 3000
LinkRunner® AT 4000
LinkRunner® 10G
With Ally Care
YES
Without Ally Care
NO
AllyCare-Enabled Product Feature*
Full Topology Mapping in Link-Live
Includes: access to detailed map controls, filtering, and advanced reporting options.
Why this is important:
Basic mapping lacks depth of analysis. Without advanced controls and filtering, engineers face blind spots, slower root cause analysis, and incomplete network visibility.
Net Ally Products
AirCheck G3
CyberScope
CyberScope Air
CyberScope XRF
EtherScope nXG
LinkRunner AT 4000
LinkRunner 10G
With Ally Care
YES
Without Ally Care
NO
*All NetAlly customers have basic access to Link-Live. However, access to AllyCare-enabled features such as heatmaps, filtering and reporting is limited without an active AllyCare support contract.
AllyCare Gives Your More Advanced Features
AllyCare Support vs. Standard Warranty
NetAlly hardware is warranted for product defects for 1-year and for software defects for 90 days from date of shipment.
Support Features*
With AllyCare
Standard Warranty
Latest Software Updates & Firmware Updates
YES
90-Day Manufacturing Defects Only
Repair Services Covered
YES
1-year Manufacturing Defects Only
Accessory Replacement
YES
90-Day Manufacturing Defects Only
Priority Access to a Customer Experience and Solutions Expert
Warranty support, plus priority product functionality and issue troubleshooting
License, installation, registration, application launch, and warranty repairs only.
*AllyCare Restrictions (See Support Services Terms & Conditions for complete coverage and limitations.)
- Any product purchased from unauthorized third-parties (e.g., online auction site, end-users, aftermarket users, etc.) will not qualify for nor will receive AllyCare support. Also excluded are products that have been used and then resold.
- Repairs require prior qualification troubleshooting by our Customer Experience & Solutions Center. Damage covered is from normal wear and does not cover accidental product damage or loss. Accessories covered are those included with the original product purchase.
- AllyCare membership may not be available in all countries. Please confirm with your NetAlly representative before purchasing.
Get AllyCare Premium Support
Membership of AllyCare can be purchased as either a 1-year, 2-year, or a value-added 3-year membership.
Call us at 1-844-878-2559 International +1-719-755-0770
